Refund, Cancellation, and Shipping Policy

Shipping Policy

Orders are typically processed within 1-3 business days. Shipping times vary depending on destination and carrier.

Once an order has shipped, customers will receive tracking information via email.

Cancellation Policy

Orders may be canceled within 24 hours of placement. Once an order has been processed or shipped, it cannot be canceled.

Refund Policy

We offer a 30-day return policy from the date of delivery.

If your order arrives damaged or incorrect, please contact customer support within 7 days of delivery.

Shipping charges are non-refundable unless the error was caused by Telomora.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
 If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds are issued by Health Spring LLC, doing business as Telomora. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@telomora.com.