Shipping policy

Shipping Policy

Last Updated: 06/27/2026

Telomora is committed to processing and delivering your order as quickly and efficiently as possible.

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or holidays.

If we experience a high volume of orders, processing times may be delayed slightly. Customers will be notified if significant delays occur.

Once shipped, estimated delivery times are:

Delivery times are estimates and may vary based on carrier delays, weather conditions, or peak holiday periods.

We currently ship to:

International shipping (if offered) may vary by destination and is subject to additional processing time and customs clearance.

Once your order has shipped, you will receive a confirmation email with tracking information.

Tracking updates may take 24–48 hours to appear in the carrier’s system.

Customers are responsible for entering the correct shipping address at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you need to update your shipping address, please contact us within 12–24 hours of placing your order.

Telomora is not responsible for lost or stolen packages marked as “Delivered” by the carrier.

If your package is lost in transit, please contact us and we will assist in filing a claim with the shipping carrier.

If you have any questions about your order or shipping, please contact us:

Email: support@telomora.com

Phone: (907) 701-894

Address: 258 Hillside Road, Southwick, MA 01077 USA